2026-09-19Free quotations, home measurements and installation visits depend on the supplier, location and order scope. Confirm them in writing before booking. An estimate from approximate sizes is different from a manufacturing survey, and an installation date should be agreed after the opening condition, product readiness and access are known.
A homeowner can provide enough information to start a conversation without being responsible for final manufacturing dimensions. The important step is to label preliminary measurements clearly and agree who takes responsibility for the final survey.
Ask what the survey fee includes
Before arranging a visit, send the address or general service area, opening count, photographs and whether the building is occupied. Ask if the visit covers measurement only, condition assessment, specification advice or a written report. Confirm any travel charge, cancellation terms and whether the fee is credited against an order.
| Stage | Typical information to establish | Confirmation needed |
|---|---|---|
| Initial estimate | Approximate sizes, quantities and preferred operation | Assumptions and exclusions |
| Site survey | Opening condition, levels, interfaces and access | Scope, fee and survey responsibility |
| Manufacturing approval | Final dimensions and product schedule | Approved revision and named approver |
| Installation booking | Delivery readiness, labour and site preparation | Sequence, protection and contingency |
Free quotation does not mean every service is included
Ask whether the proposal covers design work, a site visit or only initial pricing. A useful quote can be supplied remotely, but it should state what remains provisional. Do not assume that a no-charge estimate includes installation design or responsibility for your measurements.
For the first enquiry, use the window size list. Send only the drawings and photographs needed for the project review, with an opening reference on each image. Keep revised measurements in one current document.
How long will installation take?
The answer depends on opening count, product size, removal work, repairs, lifting access and finishing. Ask for a sequence showing when each opening is removed, made weather-tight and completed. A team fitting products into prepared openings has a different task from one discovering damaged substrates during renovation.
Discuss temporary protection, security overnight, room access and what happens in unsuitable weather. The Department of Energy’s replacement guidance highlights proper installation as part of window performance. An attractive delivery date is not a substitute for a workable installation plan.
Frequently asked questions
Does Forge Windows offer a free site visit?
This guide does not establish a current offer or service area. Send the location and project scope, then request written confirmation of availability and any charges before booking. The same check should be made with any proposed local installer.
Can I get an estimate before exact measurements?
Yes, if the supplier accepts preliminary information and labels the estimate accordingly. The figure should list assumptions and remain subject to final specification and survey. Do not use approximate homeowner sizes as an automatic release to manufacture.
Who owns the final dimensions?
Agree that explicitly between supplier, surveyor and installer. The installation responsibility guide provides a starting checklist. Retain the approved dimensions and revision date with the order so everyone works from the same record.
